1 Betts Avenue Medical Centre 0191 2742767 2 Kenton Centre 0191 2461546

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Welcome to Betts Avenue Medical Centre

This site aims to provide patients with information about the practice and the services we provide.  We provide a full range of primary care services for patients our reception services are open Monday to Friday 8.30am – 6.00pm.

We aim to be a successful modern family practice, working as a team with well trained and motivated staff, to achieve a high standard of care for all our patients.  We offer a personal and friendly service and encourage our patients to take an active interest in their own health care.

Betts Avenue is a large 5 GP Partner Practice with 2 sites (Benwell and Kenton).  The practice in total has a regsitered list size of approximately 10,300 patients.  We welcome new patients to register at either site within our practice boundary.

https://www.primarycare.nhs.uk/publicfn/catchment.aspx?oc=A86030&h=400&w=600&if=0

Click the above link to check the practice Catchment Area.

 

CQC (Care Quality Commission)

We have not been inspected as yet, however please visit the CQC page for our registration details.

http://www.cqc.org.uk/directory/1-199690404

 

Continuity of Care

If you see a GP for a particular condition which is ongoing, it is best to book your appointments with this GP to discuss this condition.  This enables good continuity of care as the GP will be familiar with you and your condition.  Please inform Reception staff when booking appointments which GP’s care you are under to assist in making your appointment and visit to the surgery easier.

NHS 111

NHS 111 was launched across NHS North of Tyne on 2nd April 2013 and is now ‘live’ throughout the full North East Region.  NHS Direct is now closed in our region.

What to do if the practice is closed

  • If it is life-threatening emergency call 999
  • If you need need medical help but it is not an emergency call 111

NHS 111 is the number to call when you need medical help fast but it is not a life-threatening emergency.  Calls to NHS 111 are FREE from landlines and mobiles – it is available 24 hours a day, 7 days a week, every day of the year.

When to call 111

  • You think you need to go to A&A or to another NHS urgent care service
  • Your GP surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to call 999

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

 

 NHS Organ Donation

To join the Organ Donor Register visit www.organdonation.nhs/uk or telephone 0300 123 23 23

 

 

NHS Choices

For information on common health questions, treatments, local services and healthy living you can visit NHS Choices at www.nhs.uk .

 

Patient.Co.UK

For more health information from leaflets on lifestyle, disease and related topics to how to find a doctor, dentist etc visit their website at www.patient.co.uk .

 

Practice Confidentiality Statement

Every consultation with your doctor, nurse or other health professional is private and will not usually be discussed with anyone outside the practice except with your permission.  This also applies if you are under 16.

APPOINTMENTS

 

 

Telephone Access/Advice

Patients can speak to a receptionist between 8.30am and 6.00 pm. If you feel that advice from a doctor or nurse given over the telephone would be sufficient for your problem then please ask the receptonist.  We have telephone triage appointments available.

For urgent problems the Doctor On-Call will ring you back the same day.

If you need to speak to a particular doctor about an ongoing problem they will ring you back within 38hrs (if they are available).

 

Routine Appointments

You can book a face-to-face appointment with a doctor – Monday to Friday between 8.30am and 6.00pm

At all times you should indicate the degree of urgency. It is expected that patients attend for appointments in good time. If you are unable to keep your appointment please inform reception as soon as possible.

Patients can express a preference of doctor and every effort will be made to allow patients to see their preferred doctor, although this may not always be possible. Opportunistic health checks will be made when appropriate to ensure the best health care is provided.

Over 16? Patients over 16 can now book appointments online. If you are not already registered for this service ask at reception.

 

Extended Hours Appointments

The surgery also offers extended hours appointments – these are early in the morning or on an evening.  Check with reception for details of these surgeries.

 

Emergencies  

Note – for emergencies dial 999

 

Home Visits

If you are housebound, elderly or are not well enough to visit the surgery but do need to see a doctor, the doctor may visit you at home.  When necessary, the doctor may contact you be telephone to discuss your problem as an alternative to a home visit.

Where possible, please request home visits before 10.00am.

Except in an emergency, we do not make same day visits for calls received after that time.

 

Urgent Appointments

We will always deal with genuine urgent casesas quickly as possible. Please advise reception if you are requesting an emergency appointment. Reception staff will make an emergency appointment on your behalf and advise you when to attend the clinic.

Please note – while an emergency appointment is considered as such, patients attending the practice for an emergency appointment may be required to wait until the doctor is available to attend the clinic.

 

Sick Notes

You only need a doctor’s note if you are unable to work and are ill for longer than seven calendar days. Your employer will provide you with an SC2 self-certificate form for shorter periods of illness.

 

Test Results

Please be sure to contact the practice to check your results such as blood tests, urine tests, x-rays and ECGs. Receptionists can inform you of results (at the doctor’s discretion) but cannot discuss or interpret your results. To ensure confidentiality, we only release results to the patient, unless alternative arrangements have been agreed.

 

Out of Hours Service

An out of hours service is not provided by the Practice. For an out of hours service, ring your practice telephone number and you will be given the telephone number to Northern Doctors or you can ring the Northern Doctors Out of Hours Service direct on 0300 123 4343 www.northern-doctors.org

 

Local Walk-In Centre

There are Primary Care Access Centres based at:-

Westgate Walk-In centre – old Newcastle General hospuital, this is a nurse-led centre that offers minor injuries and illnesses.  Westgate Road, Campus for Ageing & Vitality, Newcastle NE4 6BE.  Open from 8am-8pm 7 days a week.  Tel: 0191 2823000.  www.newcastle-hospitals.org.uk/services/accident-emergency_westgate-walk-in-centre.aspx

Minor Injuries Unit – Royal Victoria Infirmary.  The Minor Injuries Unit (MIU is based at the Royal Victoria Infirmary (RVI).  Minor Injuries Unit (next to A&E), Richardson Road, Newcastle, NE2 4AZ.  Open from 8am-9pm 7 days a week.  Tel: 0191 2820531  www.newcaslte-hospitals.org.uk/services/accident-emergency_minor-injuries-unit.aspx

 

 

REPEAT PRESCRIPTIONS

 

Please note that we do need 24 hours notice or 48 hours if the request is by post.

If you need regular medication on prescription, your doctor will usually organise a repeat prescription for you. This can then be ordered at set intervals without seeing the doctor in person. If you are a new patient to the practice, we will need to see you in person first to arrange this service. 

Repeat prescriptions are normally issued on a monthly basis and can be ordered between 11.00am till 12.20pm and 1.30pm till 5.00pm weekdays. Please telephone the surgery or alternatively, you can make your request in person, by post or online.

You will need to be registered to use the online service. Please contact reception for further information or to apply.

The prescription is passed to your usual GP for checking and signing, and this is usually not completed until the day following the request. The GP may ask you to make a routine appointment for review from time to time, and may occasionally not issue the prescription until this has occurred. Once completed, the prescriptions may be collected from our reception desk or sent to the chemist of your choice.

Alternatively, if you supply a Stamped Addressed Envelope, we can post them back to you. Several local pharmacies also provide a collection service. Ask at reception for further details.

Patient participation group

Are you interested in finding out more about the Practice?  Would YOU like to influence the development of local health services?

The Practice has set up a Patient Participation Group (PPG). The aim of the group is to provide a forum for our patients to discuss health services, health promotion and local healthcare initiatives.  The practice keeps a register of patients who participate in this group.

We currently hold our meetings every 3 months.

If you would like to become involved in the group – please contact reception.

 

Virtual patient group

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we have set up a virtual patient participation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and aim to keep our surveys short and to the point so it shouldn’t take too much of your time.

We aim to gather patients from a broad spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please contact the surgery and provide your e-mail address.  We also keep a register of patients interested in this group.

The practice has recruited patients to both the Group and Virtual Group by leaflets and newsletters in the surger, information in the Practice Booklet as well as annual survey’s and of course via this website.

 

PATIENT PARTICIPATION REPORT MARCH 2012 (YEAR 1), 2013 (YEAR 2) and 2014

Betts Avenue Medical Centre has had a long standing Patient Forum which incorporates patients from both surgeries (Benwell and Kenton).

The Group has a ‘Terms of Reference’.

PPG Terms of Reference

Below are the minutes of the Patient Participation Group meetings.

Minutes 14th July 11

Minutes 20th Oct 11

Minutes 1st March 12

Minutes 14th June 12

Minutes 7th Feb 2013

Minutes 23rd May 13

Minutes 5th Dec 13

Minutes 6th March 14

Minutes 17th July 14

The practice undertook a patient survey – the results are shown below.

PATIENT PARTICIPATION SURVEY Results Feb 12

PATIENT PARTICIPATION SURVERY Results Feb 13

PATIENT PARTICIPATION SURVERY Results Mar 14

From these results and meetings the following report and action plan were produced to help us make changes in the practice for the benefit of our patients.

PPG Report Mar 12

PPG Report Mar 13 – Year 2

PPG Report Mar 14

Patient Survey & Action Plan 2011-12

Minutes 7th Mar 2013

Patient Survey & Action Plan 2012-13

Patient Survey & Action Plan 2013-14