Urgent appointments
We will always deal with genuine urgent cases quickly as possible. Please advise reception if you are requesting a same day appointment. Reception staff will make a same day appointment on your behalf and advise you when to attend the clinic.
Please note – while a same day appointment is considered as such, patients attending the practice for a same day appointment may be required to wait until the doctor is available.
Routine appointments
The receptionist will ask you for a brief indication of the problem for any appointment – they have been instructed to do this via the clinicians so that they can signpost you to the most appropriate service for your issue.
You can book a face-to-face appointment with a doctor – Monday to Friday between 08:30 and 18:00. Appointments with the doctor are for 1 problem.
At all times you should indicate the degree of urgency. It is expected that patients attend for appointments in good time. If you are unable to keep your appointment please inform reception as soon as possible.
Patients can express a preference of doctor and every effort will be made to allow patients to see their preferred doctor, although this may not always be possible. Opportunistic health checks will be made when appropriate to ensure the best health care is provided.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text
Appointments by phone, or by text can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account
- using the GP online system – SystmOnline
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
Home visits are eligible for the elderly and those who are classed as clinically housebound. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.