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DIGITAL SURVICES IN PRIMARY CARE - PATIENT SURVEY

You may have heard in the news over recent months of the increasing burden General Practice across the country is under. Greater complexity of patient needs, real term funding cuts and recruitment difficulties have meant that patients are having to wait longer to see their GP.

NHS Newcastle Gateshead Clinical Commissioning Group are exploring whether we can use technology to improve patient access to GP practices whilst at the same time reducing the demands on practices.  Not all of these methods may be currently available, but it will help us to decide where we should concentrate our developments.

We would be grateful if you would spend a couple of minutes answering these questions.  This survey is being conducted anonymously any data collected will only be used for the purpose of this research.

https://www.surveymonkey.com/r/DigitalPrimaryCareServices

E- Consult and NHS APP

E - Consult

The practice are going live with e-consultations on 16th April 2019.

E consult provides an online portal where patients can self check their symptoms and receive medical advice.

Patients electing to E-Consult with their GP simply fill out an online form.

You can ask for help with a specific problem or condition, ask for general advice if you are not sure what your symptoms mean or request for administrative help for things like sick notes etc.

You will be asked the same questions a doctor would ask in a face to face appointment.

You can receive advice and treatment by the end of the next working day, you may not have to even come to the surgery.

For more information visit

https://econsult.net/news/spread-the-word/


NHS APP

The NHS APP is now live for patients to register. It works alongside the SystmOnline service. You can register on the app if you have or don't have the SystmOnline facility.

There is also now an app for SystmOnline.

You can find this by following the below steps.

App Store - SystmOnline - Patient Health Management in the App Store by TPP.

Google Play - SystmOnline by TPP.

By using the NHS APP you can...

  • Check your symptoms
  • Find out what to do when you need help urgently
  • Book and manage appointments at your GP surgery
  • Order repeat prescriptions
  • Securely view your GP medical records
  • Register to be an organ donor
  • Choose how the NHS uses your data

It's safe and secure!

Find out more by clicking on the below links

https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

https://youtu.be/BRdMEAdNlXc

Download the NHS app on the App store (Apple)

Download the NHS app on Google Play (Android)



 
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