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DIGITAL SURVICES IN PRIMARY CARE - PATIENT SURVEY

You may have heard in the news over recent months of the increasing burden General Practice across the country is under. Greater complexity of patient needs, real term funding cuts and recruitment difficulties have meant that patients are having to wait longer to see their GP.

NHS Newcastle Gateshead Clinical Commissioning Group are exploring whether we can use technology to improve patient access to GP practices whilst at the same time reducing the demands on practices.  Not all of these methods may be currently available, but it will help us to decide where we should concentrate our developments.

We would be grateful if you would spend a couple of minutes answering these questions.  This survey is being conducted anonymously any data collected will only be used for the purpose of this research.

https://www.surveymonkey.com/r/DigitalPrimaryCareServices

Test Results

Test results can sometimes take a while to become available. Please ring after 14:00 if you want to ask about a result. The phones are less busy at this time and a receptionist should be able to help you with your enquiry.

As a general rule most blood tests results are available within a week, X-Ray results are back in about 2 weeks (although they can take up to 4-6 weeks at times) and cervical smear results are posted to you directly from the Contractor Services Agency normally within 21 working days (3 weeks). Please be patient with the receptionists when you call; they are not medically qualified and can only pass on whether your doctor has said the result is normal or not.

We will often ask people to arrange a telephone consultation if we feel the result needs explaining, asking you to call does not mean there is anything seriously wrong. Alternatively the Doctor may write to you about the results. We will always contact you as soon as we receive your results if there is any urgent action required.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

The following is a guide to how long it takes for the surgery to receive your results:

 

Blood Tests

7 Working Days

X-Rays

14 Working Days

ECG

14 Working Days

Pregnancy

2 Working Days

Urine

4 Working Days

Stool

5-7 Working Days

Swabs

5-7 Working Days

Cervical Smears

21 Working Days

 

 
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