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Welcome to Betts Avenue Medical Centre


Despite the changing of government guidelines on 19th July, we ask that all patients continue to attend the surgery wearing a face mask/covering. As a healthcare provider, we reserve the right to make this a requirement for the protection of our staff and our patients. Failure to comply with this may result in you not being able to attend your appointment. Face masks must be worn covering the nose and mouth. Visors can be worn as an alternative if you find masks restrictive. Our supply of masks are limited to our clinicians so please do not expect one to be provided for you at the surgery. Thank you for your continued co-operation at this time. 


ZERO TOLERANCE: A Message from the Partners

We have worked tirelessly as ever throughout the pandemic to ensure we are providing the best possible care to our patients, despite the ever-changing rules and restrictions. We understand the frustrations that people have and are doing all that we can to ensure we can help, however, it has been noted that our staff are facing an increasing amount of abuse from patients. The GP Partners and Management at Betts Avenue would like to remind patients that we have a zero-tolerance policy on both physical and verbal abuse. If you are found to be in breach of this policy, then this may result in you being asked to find a new GP surgery.

Why are we working differently?


Newcastle Gateshead Clinical Commissioning Group (NG CCG) is working with Public Health at Newcastle City Council to ensure we maximise the vaccination opportunities and ensure access for all across Newcastle. 

To do this, NG CCG is asking Practices to allow data to be shared in a very safe and controlled manner with Public Health Team at Newcastle City Council. 

The reason for this is to provide intelligence to Newcastle City Council so they can fully understand where resources need to be in order to ensure we maximise the safety and wellbeing of residents across Newcastle. 

A team within Public Health will get in touch with those who have not yet been vaccinated to ensure they can provide every opportunity to benefit from the vaccine appropriately and also map the areas which need access to the Vaccination Bus, Covid Champions etc.  We hope this approach will ensure as many people are vaccinated before the proposed lockdown restrictions are lifted on 21st June 21.

The COVID 19 Notice (The COPI Notice) issued by the Secretary of State for health and Social Care on 20 March 20 requires organisations to process confidential patient information for issues sue as this.  We would like to reassure patients that everyone working for the NHS has a legal obligation to keep information about you confidential.

Primary Care, Newcastle CCG, Riverside House, Goldcrest Way, Newburn, NE15 8NY

Covid Vaccination Leaflet


Please DO NOT ATTEND THE SURGERY if you have any of the following symtoms:-

  • a temperature of more than 37.8C (100F)
  • OR, a new and persistent cough - this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hrs (if you usually have a cough, it may be worse than usual)
  • OR, anosmia - this is the loss of or a change in your normal sense of smell.  It can also affect your sense of taste as the two are closely linked.

Please use this link to check your symptoms and further advice.


Please see our "News" page for information regarding the COVID BOOSTER.  


Patients in England who have had a full course of the COVID-19 vaccine will be able to demonstrate their COVID-19 vaccination status for international travel.

There are two ways to request vaccine status. The easiest and most convenient way is to download the NHS APP however if you do not have a smartphone or are unable to connect to the internet you can receive a paper copy by ringing 119 (as long as you have two doses of the vaccine). This can be posted to you within 5 working days.

Just like a normal passport, make sure to leave plenty of time before you set off on holiday to apply for your vaccine passport.


For more information please visit and

We have had several enquiries regarding patients not being able to access their covid vaccination status on the NHS APP.

Please ensure you have access to our online services and have selected the option to view your full clinical record. If you do not have access to this you can submit a request online.

If you are experiencing further issues with the NHS APP please submit an enquiry on the NHS APP website and they will contact you directly to assist.

How to get your Covid-19 vaccination in Newcastle

All adults over 18 are now eligible for a Covid vaccination, and there are locations across the city where you can be vaccinated either by having an appointment or by visiting a drop-in service.

There are thousands of appointments available every week – if you cannot book a suitable appointment the first time you check it is always best to keep checking.

The drop-in services below can offer you a first and second dose. It is important to remember that you need to have the same dose as your first - so Pfizer and Pfizer/Astra Zeneca/Astra Zeneca. It must also have been at least 8 weeks for your second dose (over 40s) and 12 weeks for under 40s. Your details will be checked when you arrive at the clinic and if you do not meet this criteria you will be turned away. 

You can book a covid vaccine online through the national Coronavirus vaccine booking service or by calling 119.

Please click on the below link for more information regarding the vaccine bus and also pop up clinics.


If you don't want your identifiable patient data to be shared for purposes except for your own care, you can opt-out by registering a TYPE 1 OPT-OUT.


The data held in your GP Medical Records is shared with other healthcare professionals for the purposes of your individual care.  It is also shared with other organisations to support health and care planning and research.

If you do not want your personally identifiable patient data to be shared outside of your GP Practice for purposes except your own care, you can register an opt-out with your GP Practice.  This is known as Type 1 Opt-Out.

To register a Type 1 Opt-Out, for yourself or for a dependent (if you are the parent or legal guardian of the patient) (to Opt-Out) you can download the form below and then return it to the surgery.

Type 1 Opt Out Form

More Information about this matter can be viewed on the NHS Digital Webiste here


We aim to be a successful modern family practice, working as a team with well trained and motivated staff, to achieve a high standard of care for all our patients. We offer a personal and friendly service and encourage our patients to take an active interest in their own health care.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

CQC Inspection

The Practice was inspected at both sites on 16th March 2018.  The CQC gave the practice an overall rating of GOOD on the report published on 4th May 2018

Same day help for your poorly child

If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary to see your child, today - this could save you an unnecessary trip to A+E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children – ask your GP for a copy, or view it online here

There is also an NHS Child Health app available on The Apple App Store or Google Play.  Download yours today.



The practice is live with e-consultations.

E-consult provides an online portal where patients can self check their symptoms and receive medical advice.

Patients electing to E-consult with their GP simply fill out an online form.

You can ask for help with a specific problem or condition, ask for general advice if you are not sure what your symptoms mean or request for administrative help for things like sick notes etc.

Please watch the video for more information.

(Site updated 10/01/2022)
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