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Get the latest NHS information and advice about coronavirus (COVID-19)
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Find out about the main symptoms of coronavirus and what to do if you or your child has them.
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Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
People at high risk
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Find out about the long-term effects coronavirus can sometimes have and what help is available.
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Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services.
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2 Betts AvenueTel: 0191 2742767
Kenton CentreTel: 0191 2461546
For further information on Extended Hours Clinics, please contact reception.
If you need to see a doctor outside of our normal working hours of 08:30 to 18:30 please ring NHS 111.
Operating between the hours of 18:30 to 08:00 on weekdays and around the clock at weekends and bank holidays, 111 offers a GP service for people who need to see a doctor outside standard surgery hours.
Call 999 for an ambulance if you experience any of the following:
Severe chest pain, especially with any of the following symptoms:
However, if you aren’t experiencing any of the above symptoms, but still need the urgent attention of a doctor and your surgery is closed, call NHS 111.
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency. Calls to NHS 111 are FREE from landlines and mobiles and NHS 111 is available 24/7, every day of the year.
Click here for some frequently asked questions about NHS111
There are Primary Care Access Centres based at:
Ponteland Road Walk-In-Centre - Ponteland Road Health Centre; the Walk-in Service is for minor illness, minor injury and health promotion advice. It is available 08:00 to 20:00 every day of the year. As we close at 20:00, make sure you get here well before that time to avoid disappointment.
There are no booked appointments for the Walk-in Service. When you arrive, go to reception and say you have come to use the Walk-in Service. The receptionist will ask you to complete a form and then ask you to take a seat. Be sure to let her/him know if you feel your condition is too urgent to wait a few minutes.
Westgate Walk-In Centre – Old Newcastle General hospital; this is a nurse-led centre that offers minor injuries and illnesses. Westgate Road, Campus for Ageing & Vitality, Newcastle NE4 6BE. Open from 08:00 – 20:00 7 days a week. Tel: 0191 2823000. www.newcastle-hospitals.org.uk/services/accident-emergency_westgate-walk-in-centre.aspx
Minor Injuries Unit – Royal Victoria Infirmary. The Minor Injuries Unit (MIU is based at the Royal Victoria Infirmary (RVI). Minor Injuries Unit (next to A&E), Richardson Road, Newcastle, NE2 4AZ. Open from 08:00 – 21:00 7 days a week. Tel: 0191 2820531 www.newcaslte-hospitals.org.uk/services/accident-emergency_minor-injuries-unit.aspx
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.