Are you interested in finding out more about the Practice? Would YOU like to influence the development of local health services?
The Practice has set up a Patient Participation Group (PPG). The aim of the group is to provide a forum for our patients to discuss health services, health promotion and local healthcare initiatives. The practice keeps a register of patients who participate in this group.
We currently hold our meetings every 3 months.
If you would like to become involved in the group – please contact reception.
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
Please take a look at the minutes from our previous Patient Participation Group meetings.
Click on the PDF links below to read the documents:
Patient Participation Report March 2012 (YEAR 1), 2013 (YEAR 2), 2014 and 2015
Betts Avenue Medical Centre has had a long standing Patient Forum which incorporates patients from both surgeries (Benwell and Kenton).
The Group has a ‘Terms of Reference’.
PPG Terms of Reference
Below are the minutes of the Patient Participation Group meetings.
Minutes 14th July 11
Minutes 20th Oct 11
Minutes 1st March 12
Minutes 14th June 12
Minutes 7th Feb 2013
Minutes 7th Mar 2013
Minutes 23rd May 13
Minutes 5th Dec 13
Minutes 6th March 14
Minutes 17th July 14
Minutes 23rd Oct 14
Minutes 27th Jan 15
Minutes 14th April 15
Minutes 17th Sept 15
Minutes 14th Jan 16 - cancelled due to bad weather.
Minutes 16th June 16
The practice patient survey's – the results are shown below.
PATIENT PARTICIPATION SURVEY Results Feb 12
PATIENT PARTICIPATION SURVERY Results Feb 13
PATIENT PARTICIPATION SURVERY Results Mar 14
From these results and meetings the following report and action plan were produced to help us make changes in the practice for the benefit of our patients.
PPG Report Mar 12
PPG Report Mar 13 – Year 2
PPG Report Mar 14
Patient Survey & Action Plan 2011-12
Patient Survey & Action Plan 2012-13
Patient Survey & Action Plan 2013-14
The members of the PPG where happy to sign off the Action Plan and the Priorities for the Group moving forward.
PPG Action Plan 2014-15
PPG Action Plan 2015-16