Reports & Surveys

Click on the PDF links below to read the documents:

Patient Participation Report March 2012 (YEAR 1), 2013 (YEAR 2), 2014 and 2015

Betts Avenue Medical Centre has had a long standing Patient Forum which incorporates patients from both surgeries (Benwell and Kenton).

The Group has a ‘Terms of Reference’.

PPG Terms of Reference

Below are the minutes of the Patient Participation Group meetings.

Minutes 14th July 11

Minutes 20th Oct 11

Minutes 1st March 12

Minutes 14th June 12

Minutes 7th Feb 2013

Minutes 7th Mar 2013

Minutes 23rd May 13

Minutes 5th Dec 13

Minutes 6th March 14

Minutes 17th July 14

Minutes 23rd Oct 14

Minutes 27th Jan 15

Minutes 14th April 15

Minutes 17th Sept 15

Minutes 14th Jan 16 - cancelled due to bad weather.

Minutes 16th June 16

The practice patient survey's – the results are shown below.

PATIENT PARTICIPATION SURVEY Results Feb 12

PATIENT PARTICIPATION SURVERY Results Feb 13

PATIENT PARTICIPATION SURVERY Results Mar 14

From these results and meetings the following report and action plan were produced to help us make changes in the practice for the benefit of our patients.

PPG Report Mar 12

PPG Report Mar 13 – Year 2

PPG Report Mar 14

Patient Survey & Action Plan 2011-12

Patient Survey & Action Plan 2012-13

Patient Survey & Action Plan 2013-14

The members of the PPG where happy to sign off the Action Plan and the Priorities for the Group moving forward.

PPG Action Plan 2014-15

PPG Action Plan 2015-16

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website